For overseas buyers shopping on Taobao, it’s essential to understand what Taobao Consolidated Shipping is. Although there are alternatives like third-party consolidation services or purchasing through Taobao agents, Taobao Consolidated Shipping stands out as a convenient and cost-effective logistics solution for international buyers.
Today, we’ve compiled some information based on official data and materials from Taobao regarding the international shipping rates for Taobao Consolidated Shipping in 2024, along with other details you need to be aware of.
You can refer to my article for a detailed list of prohibited items on Taobao; it provides an extensive overview of the items banned for shipment.
Direct vs. Consolidated Shipping: Taobao’s International Options
Taobao Direct Shipping:
- Definition: Taobao Direct Shipping refers to the process where, after you purchase items on Taobao, the seller ships the products directly from China to your international address. Each order is shipped independently without going through a consolidation center.
- Speed: Direct shipping is usually faster than consolidated shipping because it eliminates the need for transshipment and package consolidation.
- Cost: The shipping fee for direct shipping may be higher than consolidated shipping, especially when you purchase multiple items, as each order requires separate international shipping fees.
- Applicability: If you urgently need the items or have only purchased one item, direct shipping might be the better choice.
Taobao Consolidated Shipping:
- Definition: Taobao Consolidated Shipping is a service that allows you to consolidate multiple orders from different sellers into one package for international shipping. All items are first sent to a consolidation center, then shipped together.
- Cost Saving: Consolidated shipping can significantly reduce international shipping costs, especially when you buy multiple items from various sellers.
- Time: Consolidated shipping might take longer as it involves collecting, packaging, and transshipping the goods.
- Applicability: If you are not in a hurry to receive the items and want to save on shipping costs, consolidated shipping is a very good option.
In summary, the choice between services depends on your specific needs, including budget, time, and the number of items you’re purchasing. If you need a few items quickly, direct shipping might be preferable. However, if you’re buying multiple items and seeking a more economical logistics solution, consolidated shipping is likely the better option.
Supported Countries or Regions for Taobao Consolidated Shipping
As of January 2024, Taobao Consolidated Shipping supports 14 countries or regions. If you are not located in one of these countries or regions, it is recommended that you opt for a third-party consolidation service or a Taobao agent for your shopping needs on Taobao.
| Supported Countries/Regions |
|---|
| United States |
| Canada |
| South Korea |
| Japan |
| Vietnam |
| Cambodia |
| Macau, China |
| Australia |
| Thailand |
| New Zealand |
| Taiwan, China |
| Hong Kong, China |
| Malaysia |
| Singapore |
Recommended Taobao Consolidated Shipping Fee Calculator
We strongly recommend using the official Taobao Shipping Fee Calculator to estimate the international shipping fees for your items.
Taobao Shipping Fee Calculator
First, let’s open this shipping cost calculator. The interface is as follows. We’ll translate all the Chinese into English to help you understand better.
After selecting the destination region, the corresponding countries will appear.
Choose size, Five volume references are provided here.
Let’s use the United States as an example and send a 1Kg item the size of a shoebox to see the test results.
9 Supported Countries and Regions Details
1. U.S. Consolidated Shipping Instructions
| Shipping Product | Weight Tier | Initial Weight Rate | Additional Weight Rate | Billing Mode | Timeliness |
| Cainiao Air Economy | 0-21.5kg | 74/0.5kg | 39/0.5kg | Charge greater of actual weight or volumetric weight (Volumetric weight in kg = Length cm * Width cm * Height cm / 6000) | 9-12 days |
| 21.5-65kg | 72/kg | ||||
| Cainiao Air Standard | 0-21.5kg | 116/0.5kg | 56/0.5kg | 7-10 days | |
| 21.5-65kg | 96/kg | ||||
| Cainiao Sea Shipping | 0-21.5kg | 119/kg | 28/kg | 35-50 days | |
| 21.5-65kg | 29/kg | ||||
| Cainiao Direct Mail Economy | 0-21.5kg | 74/0.5kg | 39/0.5kg | System estimated weight | 9-12 days |
| Cainiao Direct Mail Standard | 0-21.5kg | 116/0.5kg | 56/0.5kg | 7-10 days | |
* The above prices are in RMB
Cainiao Air Direct Mail Economy/Standard Weight and Volume Restrictions:
- Weight: 0-21.5kg.
- Maximum length: ≤120cm; Girth: ≤265cm; Girth calculation: Length + 2*(Width + Height).
Oversize Additional Charge:
- Fee: 200 yuan for non-direct mail parcels that are oversized or overweight.
- Oversize: Longest side >120cm and ≤240cm, girth >265cm and ≤327cm.
- Overweight: Actual weight >21.5kg and ≤65kg.
Billing Rules:
- For 0-21.5kg: Charge in 0.5kg increments if below 0.5kg.
- For 21.5-65kg: Charge in 1kg increments if below 1kg.
Customs Duty:
- Included in the shipping quote, no extra payment required.
Non-Delivery Areas:
- Alaska and Hawaii are excluded from delivery. Please do not place or combine orders for these addresses.
U.S. Customs Regulations:
- Goods infringing on intellectual property rights may not be imported normally. Confirm with the seller before purchasing branded items.
Merchant to Transshipment Warehouse Logistics Rules:
- Descriptions of freight insurance, shipping costs (or free shipping), and delivery timeframes apply to goods reaching the transshipment warehouse in mainland China, not overseas.
Warehouse Free Storage Period:
- 60 days free storage from the time Taobao items arrive and enter the transshipment warehouse. After 60 days, a fee of 1 yuan/order/day is charged. Please consolidate packages and pay for international shipping fees promptly.
Official Logistics Timeliness Guarantee and Compensation Standards:
For Cainiao Air Direct Mail/Economy Bulk:
- If delivery exceeds 25 working days, compensation of 50 yuan per order is offered.
- If delivery exceeds 35 working days without package status confirmation, compensation includes the value of goods (up to 5000 yuan) plus international shipping fees.
For Cainiao Air Direct Mail/Standard Bulk:
- If delivery exceeds 23 working days, compensation of 50 yuan per order is offered.
- If delivery exceeds 30 working days without package status confirmation, compensation includes the value of goods (up to 5000 yuan) plus international shipping fees.
For Cainiao Sea Shipping:
- If delivery exceeds 50 working days, compensation of 50 yuan per order is offered.
- If delivery exceeds 70 working days without package status confirmation, compensation includes the value of goods (up to 5000 yuan) plus international shipping fees.
2. Canadian Consolidated Shipping Instructions
| Shipping Product | Initial Weight Rate | Additional Weight Rate | Billing Mode | Timeliness |
| Cainiao Air Economy | 63/0.5kg | 34/0.5kg | The billable weight is the greater of the package’s actual weight and volumetric weight (Length * Width * Height / 6000) | 10-15 Days |
| Cainiao Air Standard | 89/0.5kg | 48/0.5kg | 9-12 Days |
* The above prices are in RMB
Billing Weight: The billable weight is the greater of the package’s actual weight or volumetric weight (Length * Width * Height / 6000). For the first weight and subsequent weights, any portion less than 0.5kg is charged as 0.5kg.
Customs Duty: Included in the freight quote, no additional payment required.
Weight & Volume Restrictions:
- For Air Economy & Standard: Single package weight ≤20kg, single side ≤100cm, and the sum of all three sides ≤200cm.
Possible Reasons for Warehouse Rejection:
- Exceeding the aforementioned weight or volume limits.
- Branded goods that cannot be transported due to regional sales authority differences.
- Items on the prohibited and restricted list. For details, please refer to the provided link.
Warehouse Free Storage Period: Goods entering the transshipment warehouse from Taobao have 60 days of free storage. After this, a storage fee of 1 yuan/order/day is charged. Please consolidate packages and promptly pay for international shipping fees.
Official Logistics Timeliness Guarantee and Compensation Standards:
- For Air Economy: If delivery exceeds 25 working days, or for Air Standard, if delivery exceeds 23 working days without dispatch, compensation of 80 yuan per order is provided.
- For both Air Economy and Standard: If delivery exceeds 35 days (Economy) or 30 days (Standard) without package status confirmation, compensation includes the value of the goods (up to 5000 yuan) plus international shipping fees.
3. Japanese Consolidated Shipping Instructions
| Shipping Product | Type | Weight Tier | First 0.5kg | Additional 0.5kg | Timeliness |
| Sea Shipping Direct Mail (No consolidation required) | General Goods – Small Items | 0-30kg | ¥33 | ¥8.5 | 5-8
working days |
| Sea Shipping Consolidated (Consolidated orders, more savings) | General Goods – Small Items | 0-30kg | ¥34 | ¥8.5 | |
| General Goods – Large Items | See below | ¥34 | ¥17 | 15-18 working days | |
| Food/Sensitive Goods | 0-30kg | ¥66 | ¥16 | ||
| Air Shipping Direct Mail (No consolidation required, faster) | General Goods – Small Items | 0-30kg | ¥57 | ¥10 | 2-4
working days |
| Air Shipping Consolidated (Consolidated orders, more savings) | General Goods – Small Items | 0-30kg | ¥42 | ¥10 | |
| General Goods – Large Items | See below | Free First Weight | 20/kg | 3-5
working days |
|
| Special Goods with Battery | 0-30kg | ¥66 | ¥16 | ||
| Food Category | 0-30kg | ¥78 | ¥16 |
* The above prices are in RMB
Official Logistics Notes:
Delivery Time Reference (From Warehouse Outbound to Delivery):
- Sea Shipping: General goods 5-8 working days, Food/Sensitive Items/Large Items 15-18 working days;
- Air Shipping: General goods 2-4 working days, Food/Special Goods/Large Items 3-5 working days;
- Excludes remote areas like Okinawa and Hokkaido.
Permissible Range – Weight and Dimension Specification:
- Sea Shipping: Single item limit 50kg, single side no longer than 1.6m, total of three sides no more than 2.6m;
- Air Shipping: Single item limit 30kg, single side no longer than 1.5m, total of three sides no more than 2.5m;
- Note: For items exceeding these limits, please consult official logistics customer service.
Size Rules:
- Small items: Weight ≤30kg and single side ≤1.2m and total of three sides ≤1.6m.
- Large items: Weight >30kg or single side >1.2m or total of three sides >1.6m.
Billing Rules:
- Direct Sea and Air Shipping: Charged based on estimated weight, less than 0.5kg charged as 0.5kg.
- Consolidated Sea Shipping for General Goods: Charged by actual weight, less than 0.5kg charged as 0.5kg.
- Consolidated Air Shipping and Sea Shipping for Food/Sensitive Items: Charged by the greater of actual or volumetric weight, less than 0.5kg charged as 0.5kg.
Direct vs Consolidated Shipping:
- Direct: More convenient with one-time payment, no consolidation required.
- Consolidated: More economical, requires users to operate the system to consolidate orders and pay for international shipping.
Scope of Carriage:
- General goods, special goods with batteries, and food, etc.;
- Food excludes meat and egg products, using a separate logistics channel for declaration and transfer, and single purchase not exceeding 10kg.
Prohibited Items:
- Counterfeit, meat and egg products, pure batteries, pressurized cans, regulated knives, imitation firearms, chemicals, charcoal, fresh produce, alcohol, self-heating hot pots, high-value items, etc.;
- Attempts will be made to intercept and refuse the storage of items including but not limited to the above restrictions.
Storage Period Instructions:
- Free rental period for 60 days, post that 1 yuan/item/day will be charged, items will be disposed of after 90 days.
Receiving Information Requirements:
- Recipient’s name, phone number, and detailed address must be accurately provided as per Japanese customs import policies to avoid clearance issues or delivery anomalies.
Claim Description:
- Valid proof of goods’ value (such as a screenshot of the actual payment) is required for claims processing.
- For partial loss, images of the outer packaging and contents upon receipt are needed.
- No compensation for under-delivery by the seller or customs seizure of prohibited items.
Customs Duty Explanation:
- Transactions exceeding 10,000 yen (about 500 RMB) or unspecified amounts of knit/woven goods will be subject to customs duties.
- Duties will be collected by the final delivery company, and a service fee of about 500 yen per transaction will be charged.
Official Logistics Timeliness Guarantee and Compensation Standards:
- If air shipping exceeds 10 working days (about 15 for Okinawa, Hokkaido) or sea shipping exceeds 36 working days without dispatch, compensation of 30 yuan per order is provided.
- For air shipping exceeding 15 working days or sea shipping exceeding 46 working days without delivery and package status confirmation, compensation includes the value of the goods (up to 2000 yuan) plus international shipping fees. For sea shipping for Food/Sensitive/Large Items exceeding 25 working days (about 30 for Okinawa, Hokkaido) without delivery, compensation of 30 yuan per order is provided. If it exceeds 30 working days (about 35 for Okinawa, Hokkaido) without delivery and package status confirmation, compensation includes the value of the goods (up to 2000 yuan) plus international shipping fees.
4. Vietnam Consolidated Shipping Instructions
| Transportation Method | Logistics Product | Region | First Weight/KG | Additional Weight/KG | Timeliness |
| Land Transport (Quick and Worry-Free) | Land Shipping Direct Mail (No consolidation required, faster) | Hanoi | ¥16.0 | ¥15.0 | 7-9
working days |
| Ho Chi Minh | ¥19.0 | ¥18.5 | |||
| Other Regions | ¥20.0 | ¥19.0 | |||
| Land Shipping Consolidated (Consolidated orders, more savings) | Hanoi | ¥16.0 | ¥14.0 | ||
| Ho Chi Minh | ¥18.0 | ¥16.0 | |||
| Other Regions | ¥19.5 | ¥17.5 |
* The above prices are in RMB
Delivery Time Reference (From Warehouse Outbound to Delivery):
- 7-9 working days.
Weight and Dimension Specifications:
- Direct Mail: Single item limit 30kg, single side no longer than 150cm, total of three sides no more than 300cm.
- Consolidated Shipping: Single item limit 80kg, single side no longer than 150cm, total of three sides no more than 300cm.
- Note: For items exceeding these limits, please consult official logistics customer service.
Billing Rules:
- Direct Mail: Charged based on the system’s estimated weight; for parts less than 1kg, rounded up to the nearest 1kg.
- Consolidated Shipping: Charged by the greater of actual or volumetric weight (Volume weight kg = (length cm * width cm * height cm)/6000).
- Freight quotes already include customs duties and consumption tax.
Direct vs Consolidated Shipping Differences:
- Direct: More convenient with one-time payment, no consolidation required.
- Consolidated: More economical, requires users to operate the system to consolidate orders and pay for international shipping.
Storage Period Instructions:
- Free rental period for 60 days, post that 1 yuan/item/day will be charged, items will be disposed of after 90 days.
Receiving Information Requirements:
- Recipient’s name, phone number, and detailed address must be accurately provided to avoid affecting customs clearance and your shopping experience.
Claim Description:
- Valid proof of goods’ value (such as a screenshot of the actual payment) is required for claims processing.
- For partial loss, images of the outer packaging and contents upon receipt are needed.
- No compensation for under-delivery by the seller or customs seizure of prohibited items.
Timeliness Guarantee and Compensation Standards:
- If not received within 25 working days (excluding major promotions), compensation of 30 yuan per order as a service compensation in the form of a logistics red packet.
- If not received within 32 working days (excluding major promotions) and the package status cannot be confirmed, compensation is based on the actual loss value, up to a maximum of 2000 yuan. Compensation will be primarily made through Alipay; if the Alipay channel doesn’t support payment, it will be provided as a cash red packet.
- No compensation for package anomalies caused by incorrect recipient information, prohibited/limited goods, typhoons, or other natural disasters.
5. New Zealand Consolidated Shipping Instructions
| Logistics Product | Weight Tier | First Weight/0.5kg | Additional Weight/0.5kg | Timeliness |
| Sea Shipping Direct Mail | 0-3KG(inclusive) | ¥16.5 | ¥8 | 30-35 working days |
| 3-50KG | ¥19 | ¥10 | ||
| Sea Shipping Consolidated | 0-300KG | ¥17 | ¥6 | |
| Air Shipping Direct Mail | 0-3KG(inclusive) | ¥46 | ¥46 | 7-9 working days |
| 3-30KG | ¥55 | ¥55 | ||
| Air Shipping Consolidated | 0-300KG(inclusive) | ¥45 | ¥40 |
* The above prices are in RMB
Standard Delivery Time (From Warehouse Outbound to Receipt):
- Air shipping: 7-9 working days, Sea shipping: 30-35 working days. Exceptions apply during major promotions or unforeseen delays like customs inspections.
Weight and Dimensions:
- Sea Consolidated Shipping: Single item ≤300kg, single side ≤300cm, total of three sides ≤500cm.
- Sea Direct Mail: Single item ≤50kg, single side ≤300cm, total of three sides ≤500cm.
- Air Consolidated Shipping: Single item ≤300kg, single side ≤120cm, total of three sides ≤180cm.
- Air Direct Mail: Single item ≤30kg, single side ≤120cm, total of three sides (specific value not provided).
Billing Rules:
- For weight less than 0.5kg, it’s charged as 0.5kg.
- Direct Sea and Air Shipping: Charged based on the system’s estimated weight.
- Consolidated Sea and Air Shipping: Charged by the greater of actual or volumetric weight (Volume weight kg = (length cm * width cm * height cm)/6000).
Direct vs Consolidated Shipping:
- Direct: More convenient with one-time payment, no consolidation required.
- Consolidated: More economical, requires users to operate the system to consolidate orders and pay for international shipping.
Receiving Information Requirements:
- Recipient’s name, phone number, and detailed address must be accurately provided to avoid affecting customs clearance and parcel delivery.
Taxation:
- Goods valued below 400 NZD are tax-inclusive; fees incurred beyond 400 NZD are the responsibility of the recipient and are based on the tax bill.
Official Logistics Timeliness Guarantee and Compensation Standards:
- If air shipping exceeds 10 working days or sea shipping exceeds 36 working days without dispatch, compensation of 30 yuan per order is provided.
- If air shipping exceeds 20 working days or sea shipping exceeds 46 working days without delivery and package status confirmation, compensation includes the value of the goods (up to 2000 yuan) plus international shipping fees.
6. Singapore Consolidated Shipping Instructions
Singapore Official Direct Mail – Air Shipping Billing Rules (Actual Weight Billing)
| Service Feature | Details |
|---|---|
| Service Name | Official Direct Mail – Air Shipping |
| Delivery Method | Home Delivery |
| First Weight (RMB) | 20/0.5kg |
| Additional Weight (RMB) | 17/0.5kg |
| Weight & Dimension Limit | Combined parcels ≤30kg, Single side ≤100cm, Total of three sides ≤160cm |
| Estimated Delivery Time | 5 working days post-dispatch (see announcements for major promotions) |
| Consolidation Warehouse Free Rental Period | 40 days |
| Notes | *Parts less than 0.5kg charged as 0.5kg<br>*Prices do not include GST, standard GST rate is 9% |
| Service Feature | Official Direct Mail – Air Shipping (Self-Pickup Point) | Official Direct Mail – Air Shipping (Self-Pickup Locker) |
|---|---|---|
| Service Name | Official Direct Mail – Air Shipping | Official Direct Mail – Air Shipping |
| Delivery Method | Self-Pickup Point | Self-Pickup Locker |
| First Weight (RMB) | 18/0.5kg | 18/0.5kg |
| Additional Weight (RMB) | 16/0.5kg | 16/0.5kg |
| Volume Limit | Total of three sides ≤100cm | Not exceeding 423761cm |
| Weight Limit | ≤10kg | ≤25kg |
| Estimated Delivery Time | 5 working days post-dispatch (see announcements for major promotions) | 5 working days post-dispatch (see announcements for major promotions) |
| Consolidation Warehouse Free Rental Period | 40 days | 40 days |
| Notes | *Parts less than 0.5kg charged as 0.5kg<br>*Prices do not include GST, standard GST rate is 9% | *Parts less than 0.5kg charged as 0.5kg<br>*Prices do not include GST, standard GST rate is 9% |
Singapore Official Direct Shipping – Sea Shipping Billing Rules (Actual Weight Billing)
| Service Feature | Detail |
|---|---|
| Service Name | Official Direct Shipping – Sea Shipping |
| Delivery Method | Home Delivery |
| Price for 0-1kg (inclusive) | ¥27/order |
| Price for 1-2kg (inclusive) | ¥31/order |
| Price for 2-3kg (inclusive) | ¥47/order |
| Price for 3-4kg (inclusive) | ¥63/order |
| Price for 4-5kg (inclusive) | ¥78/order |
| Price for 5-6kg (inclusive) | ¥94/order |
| Price for 6-7kg (inclusive) | ¥77/order |
| Price for 7-8kg (inclusive) | ¥83/order |
| Price for 8-9kg (inclusive) | ¥89/order |
| Price for 9-10kg (inclusive) | ¥95/order |
| Price for 10kg-30kg (inclusive) | ¥14/kg |
| Weight & Volume Limit | Combined parcels ≤30kg, Combined volume ≤0.5m³, Single package total of three sides ≤180cm |
| Estimated Delivery Time | 12-15 working days post-dispatch (see announcements for major promotions) |
| Consolidation Warehouse Free Rental Period | 40 days |
| Notes | *Parts less than 1kg charged as 1kg<br>*Prices do not include GST, standard GST rate is 9% |
Official Consolidated Air Shipping Billing Rules (Actual Weight Billing)
| Service Feature | Official Consolidated Air Shipping |
|---|---|
| Service Name | Official Consolidated Air Shipping |
| Delivery Method | Home Delivery |
| First Weight (RMB) | 20/0.5kg |
| Additional Weight (RMB) | 20/0.5kg |
| Weight & Dimension Limit | Combined parcels ≤30kg, Single side ≤100cm, Total of three sides ≤160cm |
| Estimated Delivery Time | 5 working days post-dispatch (see announcements for major promotions) |
| Consolidation Warehouse Free Rental Period | 40 days |
| Notes | *Parts less than 0.5kg charged as 0.5kg<br>*Prices do not include GST, standard GST rate is 9% |
| Service Feature | Official Consolidated Air Shipping (Self-Pickup Point) | Official Consolidated Air Shipping (Self-Pickup Locker) |
|---|---|---|
| Service Name | Official Consolidated Air Shipping | Official Consolidated Air Shipping |
| Delivery Method | Self-Pickup Point | Self-Pickup Locker |
| First Weight (RMB) | 19/0.5kg | 19/0.5kg |
| Additional Weight (RMB) | 19/0.5kg | 19/0.5kg |
| Volume Limit | Total of three sides ≤100cm | Not exceeding 614237cm |
| Weight Limit | ≤10kg | ≤25kg |
| Estimated Delivery Time | 5 working days post-dispatch (see announcements for major promotions) | 5 working days post-dispatch (see announcements for major promotions) |
| Consolidation Warehouse Free Rental Period | 40 days | 40 days |
| Notes | *Parts less than 0.5kg charged as 0.5kg<br>*Prices do not include GST, standard GST rate is 9% | *Parts less than 0.5kg charged as 0.5kg<br>*Prices do not include GST, standard GST rate is 9% |
Official Consolidated Sea Shipping Pricing Rules
| Service Name | Official Consolidated Sea Shipping Small Parcel |
|---|---|
| Delivery Method | Home Delivery |
| Price (RMB) | 0-10kg (inclusive): First 15 RMB/kg, Additional 8 RMB/kg |
| 10kg-30kg (inclusive): 8 RMB/kg | |
| Billing Weight | Calculated based on actual weight and volumetric weight (whichever is greater) |
| Weight and Volume Limit | Combined package weight ≤ 30kg; Combined package volume ≤ 0.5m³; Sum of three sides ≤ 180cm |
| Estimated Delivery Time | 12-15 working days after shipment (subject to special announcements during promotions) |
| Warehouse Rent-Free Period | 40 days |
| Remarks | * Weight less than 1kg is charged as 1kg |
| * Volumetric weight in kg = (Length cm × Width cm × Height cm) / 6000 | |
| * Freight quotes do not include taxes (GST) |
| Service Name | Official Consolidated Sea Shipping Large Items |
|---|---|
| Delivery Method | Home Delivery |
| Price (RMB) | Volume ≤ 0.5m³: 280 RMB per package; Volume > 0.5m³: 5.6 RMB per 0.01m³ |
| Billing Weight | Based on volume (m³) |
| Weight and Volume Limit | 30kg < Combined Package Weight < 500kg; Combined Package Volume > 0.5m³; Sum of three sides ≤ 500cm |
| Or in a single package with the following dimensions: Weight > 30kg; Sum of three sides > 180cm | |
| Estimated Delivery Time | 13-16 working days after shipment (subject to special announcements during promotions) |
| Warehouse Rent-Free Period | 40 days |
| Remarks | * Freight quotes do not include taxes (GST) |
Sea Freight Oversized Items Special Line Billing Rules.
| Service Name | Official Collection and Delivery – Furniture Large Item Special Line |
|---|---|
| Shipping Method | Home Delivery |
| Initial Weight (RMB) | Volume ≤ 0.5m³, 180 RMB per order |
| Additional Weight (RMB) | Volume > 0.5m³, 3.6 RMB per 0.01m³ |
| Weight/Volume Limit | Combined Weight < 500kg, Total of Three Sides ≤ 500cm |
| Billing Method | 1. Billed based on two-stage orders, billing weight based on the total volume of the two-stage order; 2. Minimum shipping volume is 0.5m³, less than 0.5m³ is calculated as 0.5m³, billing volume rounded to two decimal places. |
| Estimated Delivery Time | 13-16 working days after dispatch (Special promotions may have different schedules) |
| Collection Warehouse Rent-free Period | 40 days |
| Note | * Freight quotes do not include GST (Goods and Services Tax) fees. |
Delivery Time Commitment & Compensation Standards
| Delivery Method | Direct Shipping/Consolidated Shipping – Air Freight | Direct Shipping/Consolidated Shipping – Sea Freight |
|---|---|---|
| Starting Point for Delivery Time Calculation | Consolidated Shipping: From the date of cross-border freight payment | Direct Shipping: From the date of outbound notification |
| Deadline for Order Completion | Consolidated Shipping: 9 working days | Small Items: 20 working days Large Items: 21 working days |
| Maximum Delivery Time | 20 working days | Small Items: 31 working days Large Items: 34 working days |
Notes:
1) Holidays and delays caused by non-logistics issues (e.g., customs inspection) are not included in the delivery time commitment.
2) Delivery time commitments may vary during promotional events like Double 11/Double 12; please refer to logistics announcements.
3) Warehouse rental fee: Please consolidate and pay within 40 days after your parcels are transferred to the warehouse. Beyond this period, a rental fee of 1 RMB per day per parcel will be charged.
4) Parcels that cannot be delivered using an elevator may incur additional charges.
Compensation Standards
1) If the delivery time commitment is exceeded and the package is not received: Compensation in the form of a logistics voucher of 30 RMB.
2) If the maximum delivery time is exceeded, the package is not received, and the logistics provider cannot confirm the package’s status: Compensation for the value of the goods (up to 2000 RMB) plus shipping costs.
7. Thailand Consolidated Shipping Instructions
| Shipping Method | Logistics Product | Region | Initial Weight/KG | Additional Weight/KG | Delivery Time (Working Days) |
| Land Transport | Direct Shipping | Bangkok | ¥19 | ¥16.5 | 7-9
Working Days |
| Non-Bangkok | ¥20 | ¥17.5 | |||
| Consolidated Shipping | Bangkok | ¥16 | ¥14 | ||
| Non-Bangkok | ¥17.5 | ¥14 | |||
| Sea Freight | Direct Shipping | Bangkok | ¥13 | ¥12.5 | 15-19 Working Days |
| Non-Bangkok | ¥14 | ¥13.5 | |||
| Consolidated Shipping – General Cargo | Bangkok | ¥9 | ¥12 | ||
| Non-Bangkok | ¥11 | ¥10 | |||
| Consolidated Shipping – Special Cargo | Bangkok | ¥14 | ¥16 | ||
| Non-Bangkok | ¥18 | ¥15 |
Delivery Time Reference (Warehouse Dispatch to Delivery):
- Land Transport: 7-9 working days
- Sea Freight: 15-19 working days
Weight and Size Guidelines:
- Direct Shipping: Max weight per item 30kg, max single-side length 180cm, max sum of three sides 300cm.
- Consolidated Shipping: Max weight per item 80kg, max single-side length 180cm, max sum of three sides 300cm.
- Note: For exceeding these limits, please consult official logistics customer service.
Billing Rules:
- Direct Shipping: Billing based on system-estimated weight; fractions less than 1kg rounded up to the nearest whole kg.
- Consolidated Shipping: Billing based on actual weight and volumetric weight [(Length cm * Width cm * Height cm) / 6000].
- All freight quotes include customs duties.
Differences Between Direct Shipping & Consolidated Shipping:
- Direct Shipping: More convenient with no consolidation required, one-time payment.
- Consolidated Shipping: More cost-effective but requires consolidation and cross-border freight payment after parcel intake.
Storage Period Guidelines:
- Free storage period of 60 days, with charges of ¥1 per item per day for exceeding the free period. Parcels held for over 90 days will be disposed of.
Receiver Information Requirements:
- Accurate information including recipient’s name, phone number, and detailed address is crucial for customs clearance and an optimal shopping experience.
Claims Information:
- Claims require valid proof of the item’s value (transaction payment screenshot, etc.).
- In case of partial parcel loss, provide pictures of the external packaging and internal items at the time of delivery.
- Claims are not applicable in cases of seller under-delivery or customs confiscation of prohibited items.
Official Logistics Delivery Time Guarantee and Compensation Standards:
- For Land Transport: Compensation of ¥30 per order as a service compensation if delivery exceeds 15 working days (non-promotion period).
- For Sea Freight: Compensation for actual loss value, not exceeding ¥2000 RMB, primarily disbursed via Alipay; if Alipay is not supported, compensation will be provided in cash via a red envelope.
- No delivery time guarantees for the following areas: Pattani, Narathiwat, Yala, and remote regions (additional fee of 50-100 Thai Baht for remote areas).
- No claims for parcels affected by recipient information errors, prohibited items, restricted shipping, or natural disasters like typhoons.
8. Australia Consolidated Shipping Instructions
Australia Consolidated Shipping Air Freight Rates & Other Restrictions
| Service Name | Cainiao, Official Logistics – Australia Air Freight | |||
| Customs Clearance Types | General Cargo | Sensitive Cargo | ||
| Delivery Modes | Door-to-Door | Self-Pickup | Door-to-Door | |
| Initial Weight (0.5kg) | 62/0.5kg | 40/0.5kg | 93/0.5kg | |
| Additional Weight | 62/0.5kg | 40/0.5kg | 36/0.5kg | |
| Billing Rules | Individual parcels: Based on actual weight. | Consolidated parcels: Higher of volumetric weight or actual weight for billing. | ||
| Weight and Size Limits | Individual parcels:
Weight ≤ 20kg Single side ≤ 90cm Sum of three sides ≤ 160cm |
Consolidated parcels (Billing weight limit):
Sum of billing weights ≤ 20kg Sum of volumetric weights ≤ 0.1m³ Sum of three sides ≤ 160cm Single side ≤ 90cm |
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| Customs Clearance Fee | 1.For orders with a total value < AUD 1000, GST is collected and paid by the platform.
2.For orders with a total value ≥ AUD 1000, consumers are responsible for GST payment, based on the actual tax invoice. |
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| Additional Notes | Initial and additional weights less than 0.5kg are charged as 0.5kg. | 1.Sensitive cargo categories include: Food, Medicine, Cosmetics, Liquids, Creams, Powders, Electronics, Magnetic Materials, etc.
2.Volumetric weight calculation: kg = (Length cm * Width cm * Height cm) / 6000. 3.Initial and additional weights less than 0.5kg are charged as 0.5kg. |
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Consolidated Sea Freight Prices & Other Restrictions
| Service Name | Cainiao Official Logistics – Australia Sea Freight | ||
| Delivery Modes | Small Parcel Home Delivery | Self-Pickup | |
| Initial Weight (kg) | 60/kg | ||
| Additional Weight | 10/kg | ||
| Billing Rules | For Single Parcel | Based on actual weight or volumetric weight (whichever is greater).
*Volumetric Weight Calculation: kg = (Length cm * Width cm * Height cm) / 6000 |
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| For Multiple Parcels Consolidated | Sum of billing weights of all individual parcels. | ||
| Small Parcel Definition | For Consolidated Shipments (Single/Combined Parcels):
1)Sum of billing weights ≤ 20kg 2)Sum of volumetric weights ≤ 0.1m³ 3)Sum of three sides ≤ 160cm, single side ≤ 90cm |
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| Customs Clearance Fees | 1.For orders with a total value < AUD 1000, GST is collected and paid by the platform.
2.For orders with a total value ≥ AUD 1000, consumers are responsible for GST payment, based on the actual tax invoice. Logistics staff will contact the recipient via phone/sms to provide customs clearance information and assist in completing the clearance process. |
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| Additional Notes | Initial and additional weights less than 1kg are charged as 1kg. | ||
| Service Name | Cainiao Official Logistics – Australia Sea Freight | |
| Delivery Modes | Large item delivery to your door | |
| First Weight (kg) | 60/kg | |
| Additional Weight | 10/kg | |
| Additional Handling Fee | 120/order | |
| Billing Weight | Single package | Whichever is greater between volumetric weight and actual weight. Volumetric weight kg = (Length cm * Width cm * Height cm) / 6000. |
| Multiple packages | Sum of all single package billing weights. | |
| Definition of Large Items | Consolidated package(single/multiple packages)
1) Total billing weight between 20kg and 500kg. 2) Total volume >0.1m³. |
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| Customs Clearance Fee | 1. For orders with a total parcel value of <1000 AUD, GST is collected and paid by the platform. 2. For orders with a total parcel value of ≥1000 AUD, the consumer pays directly, as detailed in the tax bill. Logistics will contact the recipient via phone/SMS to provide customs clearance information and assist with the process. |
|
| Notes | For the first/additional weight, amounts less than 1kg are charged as 1kg. | |
Direct Air Shipping Prices & Other Restrictions
| Service Name | Cainiao Official Logistics – Australia Air Freight | |
| Delivery Mode | Home Delivery | Self-Pickup |
| First Weight (0.5kg) | 48/0.5kg | 40/0.5kg |
| Additional Weight | 48/0.5kg | 40/0.5kg |
| Billing Weight | Estimated by the system | |
| Weight & Dimension Restrictions | Weight ≤20kg, Single side ≤90cm, Sum of three sides ≤160cm | |
| Customs Clearance Fee | 1. For orders with a total parcel value of <1000 AUD, GST is collected and paid by the platform. 2. For orders with a total parcel value of ≥1000 AUD, the consumer pays directly, as detailed in the tax bill. Logistics will contact the recipient via phone/SMS to provide customs clearance information and assist with the process. | |
| Notes | For the first/additional weight, amounts less than 0.5kg are charged as 0.5kg. | |
Direct Mail Sea Shipping Prices & Other Restrictions
| Service Name | Cainiao Official Logistics – Australia Sea Freight | |
| Delivery Mode | Home Delivery | Self-Pickup |
| First Weight(0.5kg) | 39/0.5kg | 38/0.5kg |
| Additional Weight | 9/0.5kg | 8/0.5kg |
| Billing Weight | Estimated by the system | |
| Weight & Dimension Restrictions |
Weight limit of 20kg. Single side not exceeding 90cm. Sum of three sides not exceeding 160cm, and volume not exceeding 0.1m³. |
|
| Customs Clearance Fee | For orders with a total parcel value of less than 1000 Australian dollars, GST is collected and remitted by the platform.
For orders with a total parcel value of 1000 Australian dollars or more, the consumer is responsible for payment, based on the specific tax bill. In case of any logistics damage, the recipient will be contacted via phone or SMS to provide customs clearance information to assist in completing the clearance process. |
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| Notes | For the first/additional weight, amounts less than 0.5kg are charged as 0.5kg. | |
Time Efficiency Commitment & Compensation Standards
| Delivery Method | Air Freight | Sea Freight |
| Start Point for Time Calculation | 1) Direct: From the day of arrival at the transfer warehouse. 2) Consolidated: From the day of payment for international freight. 3) Direct Mail: After the warehouse notifies of dispatch. |
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| Delay in Delivery Time | 15 working days | 41 working days *For Western Australia (WA) & Northern Territory (NT) 45 working days |
| Maximum Delivery Time | 25 working days | 50 working days *For Western Australia (WA) & Northern Territory (NT) 54 working days |
| Notes | 1) Holidays and delays not caused by the logistics provider are not included (e.g., customs inspections). 2) During promotions like Double 11/Double 12, time commitments may change, please follow logistics announcements. 3) Storage fee: Please consolidate and pay within 20 days after your parcel enters the transfer warehouse, overdue fees will be charged at 1 yuan/day/item. |
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| Compensation Standards | 1) If not received beyond the delay time: Compensation of 70 yuan in the form of a logistics red packet. 2) If not received beyond the maximum delivery time and the logistics provider cannot confirm the parcel’s status: Compensation of the goods’ value (up to 5000 yuan) + freight. |
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9. Malaysia Consolidated Shipping Instructions
Malaysia Official Direct Mail – West Malaysia Air Freight Billing Rules (Actual Weight Billing)
| service name | Official direct mail-West Malaysia Air Freight | |
| Delivery model | Home delivery | Pick up |
| Price(RMB) | First weight 17/0.5kg, additional weight 16.5/0.5kg | First weight 16/0.5kg, additional weight 15.5/0.5kg |
| Weight Limit | 30kg | |
| Volume limit | One side length ≤ 100cm, sum of three sides ≤ 160cm | |
| Estimated timeliness | 5-6 working days after shipment (please see the announcement for big sales) | |
| Container warehouse rent-free period | 40 days | |
*The first additional weight less than 0.5kg will be charged as 0.5kg
Official direct mail-West Malaysia shipping billing rules (actual weight billing)
| service name | Official direct mail-West Malaysia Shipping | |
| Delivery Method | Home delivery | |
| price | 0-1kg (inclusive) | 17 yuan/order |
| 1-2kg (inclusive) | 30 yuan/order | |
| 2-3kg (inclusive) | 45 yuan/order | |
| 3-4kg (inclusive) | 47 yuan/order | |
| 4-5kg (inclusive) | 47 yuan/order | |
| 5-6kg (inclusive) | 51 yuan/order | |
| 6-7kg (inclusive) | 56 yuan/order | |
| 7-8kg (inclusive) | 66 yuan/order | |
| 8-9kg (inclusive) | 70 yuan/order | |
| 9-10kg (inclusive) | 75 yuan/order | |
| 10kg-30kg (inclusive) | 14 yuan/kg | |
| weight volume limit | Combined single package ≤30kg,
The combined volume is ≤0.3m³, and the sum of the three sides of the single package is ≤180cm |
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| Container warehouse rent-free period | 40 days | |
| Estimated timeliness | 13-15 working days after delivery (please see the announcement for big sales) | |
| tax rate | *Anything less than 1kg will be charged as 1kg | |
Official Consolidation – West Malaysia air freight billing rules (actual weight billing)
| service name | Official Consolidation-West Malaysia Air Freight | |
| Delivery Method | Home delivery | Pick up |
| First weight(RMB) | 17.5/0.5kg | 16.5/0.5kg |
| Renewal (RMB) | 17/0.5kg | 16/0.5kg |
| Weight Limit | ≤30kg | ≤25kg |
| Volume limit | Single side length ≤ 100cm, sum of three sides ≤ 160cm | Single side length ≤ 80cm, sum of three sides ≤ 150cm |
| Estimated timeliness | 5-6 working days after shipment (please see the announcement for big sales) | |
| Container warehouse rent-free period | 40 days | |
| Notes | *The first additional weight less than 0.5kg will be charged as 0.5kg | |
Official Consolidation-West Malaysia Shipping Billing Rules
| service name | Official Consolidation-West Malaysia Shipping Small Packet |
| Delivery Method | Home delivery |
| price | 10.5/kg |
| 7.5/kg | |
| Billing model | According to the volume weight and actual weight, whichever is greater, volume weight = length*width*height (cm)/6000 |
| weight volume limit | Combined package ≤30kg;
Combined volume ≤ 0.3m³; sum of three sides ≤ 180cm; |
| Estimated timeliness | 13-15 working days after delivery (please see the announcement for big sales) |
| Container warehouse rent-free period | 40 days |
| Notes | *Anything less than 1kg will be charged as 1kg |
| service name | Official Consolidation-West Malaysia Shipping Large Pieces |
| Delivery Method | Home delivery |
| Price(RMB) | 7/0.01 cbm |
| Billing is heavy | Billed according to volume, with a minimum charge of 0.3cbm |
| weight volume limit | 30kg<joint package<500kg;
The combined volume is >0.3m³; the sum of the three sides after being combined is ≤500cm Or a package containing the following dimensions: Weight>30kg; sum of three sides>180cm |
| Estimated timeliness | 14-16 working days after delivery (please see the announcement for big sales) |
| Container warehouse rent-free period | 40 days |
| Additional fee | For delivery addresses in islands & remote areas, the delivery provider will charge offline surcharges. |
Shipping Oversize Line-Billing Rules
| service name
Delivery Method |
Official Consolidation-Dedicated Line for Large Furniture
Home delivery |
| top priority
(by volume m³) |
Volume ≤0.3m³, 156 yuan/order |
| Renew weight
(by volume m³) |
Volume>0.3m³,5.2RMB/0.01m³ |
| weight volume limit | Weight <500kg, sum of three sides ≤5m |
| Billing model | 1. Billing is based on the second stage order, and the billing weight is based on the total volume of the second stage order;
2. The starting volume is 0.3m³. If the volume is less than 0.3m³, it will be calculated as 0.3m³. The billing volume shall be kept to two decimal places; |
| Estimated timeliness | 14-16 working days after delivery (please see the announcement for big sales) |
| Additional fee | For delivery addresses in islands & remote areas, the delivery provider will charge offline surcharges. |
Official Consolidation-West Malaysia Sea Freight Special
Service name: Official Consolidation-West Malaysia Shipping Special
Delivery method: Home delivery
Container warehouse rent-free period: 40 days
| product type | sea parcel | Sea freight package |
| Price(RMB) | First weight 10/kg, additional weight 4.8/kg | 7/0.01 cbm |
| Billing model | According to the volumetric weight and actual weight, whichever is greater,
Volumetric weight(kg)= Length*width*height (cm)/6000 |
Billed according to volume, with a minimum charge of 0.3cbm |
| weight volume limit | Combined package ≤30kg; combined single volume ≤0.3m³; sum of three sides ≤180cm; | 30kg<joint package<500kg;
Combined volume>0.3m³; The sum of the three sides after the order is combined is ≤500cm Or a package containing the following dimensions: Weight>30kg; Sum of three sides>180cm |
| Estimated timeliness | 15-18 working days after delivery | |
Official direct mail – East Malaysia air freight billing rules (actual weight billing)
| service name | Official direct mail-East Malaysia Air Freight |
| Delivery Method | Home delivery |
| Price(RMB) | 26.5/0.5kg |
| weight volume limit | Combined package ≤30kg,
Single side length ≤ 100cm, sum of three sides ≤ 160cm |
| Estimated timeliness | 12-15 working days after delivery (please see the announcement for big sales) |
| Container warehouse rent-free period | 40 days |
Official direct mail-East Malaysia shipping billing rules (actual weight billing)
| service name | Official direct mail-East Malaysia Shipping | |
| Delivery Method | Home delivery | |
| Price(RMB) | Within 1kg (inclusive) | 30/kg |
| 1-45kg (inclusive) | 20/kg | |
| weight volume limit | Combined package ≤45kg,
The combined volume is ≤0.5m³, and the sum of the three sides of the single package is ≤180cm |
|
| Estimated timeliness | 26-28 working days after delivery (please see the announcement for big sales) | |
| Container warehouse rent-free period | 40 days | |
Official Consolidation-East Malaysia air freight billing rules (actual weight billing)
| service name | Official Consolidation-East Malaysia Air Freight |
| Delivery Method | Home delivery |
| First weight(RMB) | 26/0.5kg |
| Renewal (RMB) | 25/0.5kg |
| weight volume limit | Combined package ≤30kg,
One side length ≤ 100cm, sum of three sides ≤ 160cm |
| Estimated timeliness | 12-15 working days after delivery (please see the announcement for big sales) |
| Container warehouse rent-free period | 40 days |
Official Consolidation-East Malaysia Shipping Billing Rules
| service name | Official Consolidation-East Malaysia Shipping Small Packet | |
| Delivery Method | Home delivery | |
| Price(RMB) | 0kg-10kg (inclusive) | First weight 20/kg, additional weight 13/kg |
| 10kg-45kg (inclusive) | 12.55/kg | |
| weight volume limit | Combined package ≤45kg;
The combined volume is ≤0.5m³; the sum of the three sides is ≤180cm; |
|
| Estimated timeliness | 26-28 working days after delivery (please see the announcement for big sales) | |
| Billing is heavy | Actual weight and volumetric weight are calculated based on the maximum | |
| Container warehouse rent-free period | 40 days | |
| Notes | *If the initial weight is less than 1kg, it will be charged as 1kg; *Volume weight = length cm*width cm*height cm/6000, | |
| service name | Official Consolidation-East Malaysia Shipping Large Items |
| Delivery Method | Home delivery |
| Price(RMB) | Volume ≤ 0.5m³, 525/single volume > 0.5m³, 10.5/0.01m³ |
| Billing is heavy | By volume (m³) |
| weight volume limit | 45kg<joint package<500kg;
The combined volume is >0.55m³; the sum of the three sides is ≤500cm; Or a package containing the following dimensions: Weight>45kg; sum of three sides>180cm |
| Estimated timeliness | 28-30 working days after delivery (please see the announcement for big sales) |
| Container warehouse rent-free period | 40 days |
West Malaysia Timeline Commitment & Compensation Standards
| Delivery Method | Starting point for aging calculation | Delivery delay time | Maximum delivery time |
| Air freight (fast) | Direct mail:
Notice of shipment from the date *Notify the shipment before the order cut-off time
Consolidation: Pay for cross-border shipping From the date of payment *End before order cut-off time Payment by contract |
5 working days | 8 working days |
| Air freight (standard) | Key cities: 10 working days Non-key cities: 12 working days | Key cities: 21 working days Non-key cities: 23 working days | |
| Shipping | Key cities:
Small items: 22 working days Large items: 24 working days Non-key cities: Small items: 24 working days Large items: 25 working days |
Key cities:
Small items: 33 working days Large items: 35 working days Non-key cities: Small items: 35 working days Large items: 36 working days |
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| Notes | 1) Delays caused by holidays and non-logistics providers are not included in the time limit (for example: customs inspection)
2) Timeliness commitments may change during Double 11/Double 12 and other promotional activities, please pay attention to logistics announcements 3) Warehouse rental fee: Please pay jointly within 40 days after the package enters the transshipment warehouse. Overdue warehouse rental fee will be charged per piece, 1 yuan/day/piece |
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| Compensation standard | 1) The goods have not been received after the delivery delay time limit:
Compensation of 30 yuan in the form of logistics red envelope 2) If the goods are not received after the maximum delivery time limit and the logistics provider cannot confirm the status of the package: compensation for the value of the goods (maximum 2,000 yuan) + freight |
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West Malaysia Timeline Commitment & Compensation Standards
| Delivery Method | Starting point for aging calculation | Maximum delivery time |
| Sea freight special type | Consolidated shipping: Complete the combined order payment from the date of payment of cross-border freight *before the order cut-off time | 40 working days |
| Notes | 1) Delays caused by holidays and non-logistics providers are not included in the time limit (for example: customs inspection)
2) Timeliness commitments may change during Double 11/Double 12 and other promotional activities, please pay attention to logistics announcements 3) Warehouse rental fee: Please pay jointly within 40 days after the package enters the transshipment warehouse. Overdue warehouse rental fee will be charged per piece, 1 yuan/day/piece |
|
| Compensation standard | 1. Compensation standard for damage and loss: Compensation will be based on the value of the goods (up to RMB 2,000), and the freight will be refunded;
2. If the goods are not received after the maximum delivery time limit and the logistics provider cannot confirm the status of the package: Compensation will be based on the value of the goods (up to RMB 2,000), and the freight will be refunded; |
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East Malaysia Timeline Commitment & Compensation Standards
| Delivery Method | Starting point for aging calculation | Delivery delay time | Maximum delivery time |
| air transport | Direct mail:
Notice of shipment from the date *Notify the shipment before the order cut-off time
Consolidation: Pay for cross-border shipping From the date of payment *End before order cut-off time Payment by contract |
Key cities: 12 working days Non-key cities: 15 working days | Key cities: 24 working days Non-key cities: 27 working days |
| Shipping | Key cities:
Small items: 26 working days Large items: 28 working days Non-key cities: Small items: 28 working days Large items: 30 working days |
Key cities:
Small items: 34 working days Large items: 38 working days Non-key cities: Small items: 36 working days Large items: 40 working days |
|
| Notes | 1) Delays caused by holidays and non-logistics providers are not included in the time limit (for example: customs inspection)
2) Timeliness commitments may change during Double 11/Double 12 and other promotional activities, please pay attention to logistics announcements 3) Warehouse rental fee: Please pay jointly within 40 days after the package enters the transshipment warehouse. Overdue warehouse rental fee will be charged per piece, 1 yuan/day/piece |
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1) The goods have not been received after the delivery delay time limit:
Compensation standard: 30 yuan in the form of logistics red envelope
2) The maximum delivery time limit has been exceeded and the goods have not been received and the logistics provider cannot confirm the status of the package:
Compensation value (maximum 2,000 yuan) + freight
