Is Citygobuy a Scam? (Citygobuy Closed)

Citygobuy is a Chinese company founded in 2014, with its headquarters located in Shanghai. It primarily offers international shipping and freight services, including warehousing, distribution, and returns management. However, Citygobuy has garnered several negative reviews, including the following issues:

Shipping Delays: Deliveries may experience delays, causing inconvenience and frustration for customers.
Loss or Damage: Items can get lost or damaged during the shipping process, resulting in financial losses for customers.
Complex Returns: The returns process may be complicated, making it difficult for customers to request refunds or exchanges.

Many customers have encountered problems while using Citygobuy’s services, leading to a significant number of negative comments and complaints. These challenges have raised concerns among users regarding the reliability and trustworthiness of the company. Moreover, more severe issues have also surfaced.

Closure of Citygobuy

In February 2023, Citygobuy announced its closure, citing “changes in the business environment.” Visiting the official website confirmed the closure, as it displayed “This site can’t be reached,” indicating that the platform had shut down.

Issues arose when many customers found themselves unable to retrieve the funds they had deposited into their Citygobuy accounts, raising doubts and suspicions about the legitimacy of the service.

Is Citygobuy a Scam?

There have been doubts and suspicions about whether Citygobuy is a scam, stemming from various factors such as:

Customer Complaints

Numerous customers have expressed their dissatisfaction with Citygobuy’s services, leaving behind a substantial number of negative reviews and complaints.
Issues related to product quality, shipping delays, and difficulties with returns have raised concerns about the legitimacy of the platform.

Closure of the Official Website

Citygobuy’s closure announcement in February 2023 and the subsequent unavailability of their official website have fueled suspicions among users.

Reddit Discussions

Many users on the Citygobuy Reddit subreddit have openly expressed doubts about the platform and labeled it as a potential scam.
Reddit discussions have become a platform for sharing negative experiences and voicing suspicions about Citygobuy’s credibility.

Collectively, these factors have contributed to the questioning of Citygobuy’s legitimacy, with users raising serious doubts about whether the service was indeed a scam.

How to Get a Refund from Citygobuy?

As of now, contacting Citygobuy’s official customer service is not possible, given the platform’s closure. However, for customers seeking refunds, there is one viable avenue available:

Payment Provider Contacts

The only effective way to request a refund is through the payment method used for deposits, such as PayPal or credit card companies.
Some customers have reported successfully obtaining refunds through PayPal after raising disputes or claims.
The refund processing period typically takes around one month or longer, depending on the payment provider’s policies and procedures.

Please note that the refund process might vary for different payment providers, and customers are advised to promptly reach out to their respective payment services to inquire about the refund procedure and seek assistance in retrieving their funds.

It is essential for affected customers to act promptly to secure the best chance of recovering their deposited funds from Citygobuy.